Everything you need to know about done88 — from opening your account and making your first bKash deposit to placing cricket bets and withdrawing your winnings. Browse our 25 detailed answers below, organised by topic, to find clear guidance on every aspect of the done88 platform.
What This FAQ Covers
How to sign up, verify your identity, reset your password, and manage your done88 account settings — everything a new player needs to get started.
Complete guidance on depositing and withdrawing via bKash, Nagad, Rocket, Upay, and bank transfer — including processing times, minimum amounts, and fees.
How cricket betting markets work, which slot providers done88 uses, RTP explained, live casino rules, and how to play on mobile without downloading an app.
How to claim the done88 welcome bonus, what wagering requirements mean in practice, and how the done88 loyalty programme rewards regular players.
Is done88 safe? What is the minimum age? How to self-exclude, set deposit limits, and get help if gaming is becoming a problem. Your wellbeing matters to done88.
If your question is not covered below, done88 support is available 24/7 at [email protected]. The team responds in English and handles all queries with care and confidentiality.
Creating a done88 account takes less than two minutes. Visit done88.win, click the registration button, and fill in your mobile number, a unique username, and a strong password. You will also need to confirm that you are 18 years of age or older and agree to the done88 Terms and Conditions. Once submitted, your account is active and you can proceed to verify your identity and make your first deposit.
done88 requires a valid government-issued photo ID to complete account verification. Accepted documents include a National Identity Card (NID), passport, or driving licence. You may also be asked to provide proof of your payment method — for example, a screenshot confirming your bKash or Nagad account is registered in your name. All documents submitted to done88 are handled securely and in accordance with the done88 Privacy Policy.
done88 typically completes standard KYC verification within 24 hours of receiving your submitted documents. In most cases, verification is completed faster. If additional information is required, the done88 support team will contact you at your registered email address. You can continue to explore the done88 platform while your verification is in progress, but withdrawal requests will be processed only after verification is complete.
To reset your done88 password, go to the done88 login page and select the 'Forgot Password' option. Enter the mobile number or email address associated with your done88 account, and a password reset link or OTP will be sent to you. Follow the instructions to set a new password. If you do not receive the reset message within a few minutes, check your spam folder or contact done88 support at [email protected].
No. done88 permits only one account per player. Operating multiple accounts — whether under the same name or different names — is a violation of the done88 Terms and Conditions and will result in the closure of all associated accounts and forfeiture of any balances. If you believe a duplicate account has been created in your name without your knowledge, contact done88 support immediately.
To deposit via bKash on done88, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the deposit amount — the minimum deposit on done88 is ৳200 — and follow the on-screen instructions to complete the bKash Send Money transaction to the done88 designated bKash number. Once the transaction is confirmed by bKash, your done88 account balance is credited within minutes.
bKash and Nagad deposits on done88 are processed almost instantly — in most cases, your done88 account balance is updated within 1 to 5 minutes of completing the mobile banking transaction. If your deposit has not appeared after 15 minutes, please contact done88 support with your bKash or Nagad transaction ID so the team can investigate and credit your account manually if necessary.
The minimum withdrawal amount on done88 is ৳500. Withdrawals are processed to the same payment method used for your deposit — bKash, Nagad, Rocket, Upay, or bank transfer. Your done88 account must be fully verified before any withdrawal can be processed. done88 recommends always keeping your payment details up to date in your account settings to avoid delays.
done88 processes withdrawal requests within 24 hours for verified accounts. Mobile banking withdrawals via bKash, Nagad, and Rocket are typically completed within a few hours of approval. Bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank may take up to 2 business days depending on the receiving bank's processing schedule. done88 does not charge any withdrawal fees from its side.
done88 does not charge any platform fee on deposits or withdrawals. Your full deposited amount is credited to your done88 account balance. Similarly, when you withdraw, the full approved withdrawal amount is sent to your payment method. Please note that your mobile banking provider (bKash, Nagad, Rocket, etc.) may apply its own standard transaction charges, which are outside of done88's control.
Yes. done88 accepts deposits and withdrawals via Rocket (Dutch-Bangla Bank Mobile Banking) and Upay in addition to bKash and Nagad. To use Rocket or Upay, select the relevant option in the done88 Deposit section and follow the same process as bKash — enter the amount, complete the mobile banking transaction to the done88 designated number, and your balance will be updated promptly.
done88 offers a wide range of cricket betting markets including Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC Test matches, and international ODIs featuring the Bangladesh Tigers. Available markets on done88 include match winner, top batsman, top bowler, total runs, over/under, and live in-play betting on selected matches. Markets and odds are updated in real time throughout the game.
To place a cricket bet on done88, navigate to the Cricket section, select the match you want to bet on, and choose your preferred market and outcome. Enter your stake amount in BDT, review the potential return displayed by done88, and confirm your bet. Your bet will be recorded immediately and settled automatically once the match result is confirmed by done88's data provider.
done88 features a large library of slot games from leading providers including Pragmatic Play, NetEnt, and Microgaming. You will find classic 3-reel slots, video slots with bonus rounds, and progressive jackpot slots. All slots on done88 are certified for fair play, and each game displays its RTP (Return to Player) percentage in the game information panel so you can make informed choices before you play.
Yes. done88 is fully optimised for mobile play. The done88 platform is accessible via any modern mobile browser on Android or iOS without the need to download a separate app. All games — including slots, live casino, crash games, and sports betting — are available in full on mobile. The done88 interface adapts automatically to your screen size for a smooth experience.
All slot games on done88 use certified Random Number Generator (RNG) technology, which ensures that every spin outcome is completely random and independent of previous results. RTP values vary by game but typically range from 94% to 97% on done88's most popular titles. RTP is a long-term statistical average, not a guarantee for any individual session. done88 only hosts games from providers that hold valid fair-play certifications.
If a game freezes mid-session on done88, refresh your browser or clear the app cache and reopen the game — in most cases, the game will resume from where it left off. If a bet is not settled or an incorrect result appears in your betting history, contact done88 support at [email protected] with the relevant game or bet reference number. done88 investigates all settlement disputes and resolves them in accordance with its official game rules.
done88 offers a welcome bonus to new players on their first deposit. The bonus is credited automatically to your done88 account after your first qualifying deposit is confirmed. The exact bonus amount and any applicable wagering requirements are detailed on the done88 Promotions page. done88 recommends reading the full bonus terms before claiming, as wagering requirements must be completed before bonus-derived winnings can be withdrawn.
Wagering requirements on done88 specify how many times you must bet your bonus amount before any winnings derived from that bonus become withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before the bonus converts to real withdrawable cash. All wagering activity on done88 that counts toward the requirement is tracked automatically in your account.
Yes. done88 rewards regular players through its loyalty programme, where your betting and gaming activity earns points that can be redeemed for bonus credits, free bets, or cashback rewards. Higher activity levels unlock higher loyalty tiers with improved reload bonuses, faster withdrawal processing, and dedicated support. Full details of the done88 loyalty programme are available in the Promotions section of your account.
Yes — once you have met the full wagering requirement attached to a done88 bonus, any qualifying winnings are automatically converted to real balance and are available for withdrawal subject to the standard done88 withdrawal process. done88 does not impose an additional waiting period after wagering is complete. Simply navigate to the Withdraw section of your account and submit your request.
Yes. done88 regularly launches seasonal and event-specific promotions tied to major cricket tournaments such as the Bangladesh Premier League, IPL, and T20 World Cup, as well as cultural occasions like Eid and Pohela Boishakh. These promotions may include deposit match bonuses, free bets, cashback offers, or enhanced odds. Check the Promotions section of your done88 account regularly to stay updated on current offers.
done88 uses SSL (Secure Sockets Layer) encryption on all data transmitted between your device and the platform, ensuring that your personal information and financial transactions are protected from interception. done88 does not sell or share your personal data with unauthorised third parties. Full details of how done88 collects, uses, and protects your data are set out in the done88 Privacy Policy at done88.win/privacy-policy.
done88 is an online gaming platform accessible to players in Bangladesh. done88 operates as a safe and reliable platform with SSL security, fair-play certified games, and responsible gaming tools. done88 does not make specific claims about local licensing status. Players in Bangladesh are responsible for understanding the laws applicable to online gaming in their jurisdiction before registering and playing on done88.
The minimum age to register and play on done88 is 18 years. done88 enforces this requirement through age declaration at registration and identity verification during KYC. Any account found to be held by a person under 18 will be closed immediately. done88 takes underage gambling seriously and encourages parents and guardians to use parental control tools on shared devices to prevent minors from accessing the platform.
To self-exclude from done88, log in to your account, navigate to the Responsible Gaming section under account settings, and select the self-exclusion option. You can choose a minimum period of 6 months or request permanent exclusion. Self-exclusion on done88 suspends all access to deposits, betting, and gaming features for the full duration. Alternatively, contact done88 support at [email protected] and request self-exclusion directly — the support team is available 24/7.
done88 customer support is available 24 hours a day, 7 days a week via email at [email protected]. Support operates on Bangladesh Standard Time (BST, UTC+6) and responds in English. When contacting done88 support, include your registered username and a clear description of your issue or request. For responsible gaming matters, mark your subject line as 'Responsible Gaming Request' to ensure priority handling.
If your question is not covered in the sections above, the done88 support team is ready to help. Reach out any time and a member of the team will respond as quickly as possible — usually within a few hours.
Available: 24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6)
Language: English
Email (plain text — not a link):
[email protected]Now that your questions are answered, explore everything done88 has to offer — from BPL cricket betting and live casino to slots, crash games, and more.