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Responsible Gaming at done88

done88 believes that gaming should always be a source of entertainment — never stress, debt, or harm. This page brings together every tool, resource, and piece of guidance you need to stay in control of your gaming activity on the done88 platform. Read on to understand your options and how done88 supports every player in Bangladesh who chooses to play responsibly.

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18+

done88 is strictly an adults-only platform. Players must be 18 years of age or older to register, deposit, and participate in any game or betting activity on done88. done88 enforces this restriction through identity verification at registration and ongoing KYC checks. Any account found to be held by a person under 18 will be closed immediately and all funds forfeited in accordance with our Terms and Conditions. If you are under 18, please do not use done88 under any circumstances.

Player Protection Tools

done88 Responsible Gaming Tools

done88 provides a comprehensive set of responsible gaming tools that put you in full control of your gaming activity. These tools are free to use, available at any time, and designed to help you maintain healthy gaming habits on done88.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you deposit into your done88 account. Once a deposit limit is in place, done88 will not allow you to exceed it until the limit period resets or you formally request an increase — which always requires a cooling-off period before taking effect. Reducing a limit takes effect immediately.

Session Time Reminders

Activate session time reminders in your done88 account settings. done88 will alert you when you have been playing for a defined period — for example, 30 minutes, 1 hour, or 2 hours — so you can make a conscious decision to continue or stop. Time reminders are one of the most effective tools for maintaining awareness of how long you have been gaming.

Cooling-Off Period

Request a temporary break from gaming on done88 for a defined period — from 24 hours up to 6 weeks. During a cooling-off period, your done88 account remains accessible for review purposes but deposits and all betting activity are suspended. You cannot cancel or shorten a cooling-off period once it is active.

Self-Exclusion

If you feel you need a more substantial break, done88 offers self-exclusion for a minimum period of 6 months or on a permanent basis. During self-exclusion, your done88 account is fully suspended — you will not be able to deposit, bet, or access gaming features. Self-exclusion cannot be reversed before the minimum period has elapsed.

Loss Limits

Set a maximum loss threshold for a daily, weekly, or monthly period on done88. Once your net loss reaches the limit you have set, done88 will prevent further betting activity until the limit period resets. Like deposit limits, reductions apply immediately while increases require a mandatory review delay.

Reality Check Notifications

Enable reality check pop-ups that display your session duration and net activity at regular intervals while you play on done88. These notifications are a simple but powerful prompt to step back, review your activity, and make an informed decision about whether to continue your gaming session.

Awareness

Know the Warning Signs

Responsible gaming starts with honest self-awareness. done88 encourages every player to regularly assess their own gaming behaviour. Review the lists below and be honest with yourself about how your experience with gaming matches each point.

Healthy Gaming Habits

  • You play done88 for entertainment, not as a way to earn income.
  • You set and stick to a budget before you start playing.
  • You accept losses as the normal cost of entertainment.
  • You take regular breaks and stop when you planned to stop.
  • Gaming does not interfere with your work, family, or social life.
  • You never gamble with money you cannot afford to lose.
  • You feel in control of how much time and money you spend on done88.

Warning Signs to Watch For

  • You spend more than you planned and chase losses to recover money.
  • You feel anxious, irritable, or restless when not gaming.
  • You hide your gaming activity from family or friends.
  • You borrow money or sell belongings to fund your gaming.
  • Gaming is affecting your sleep, work performance, or relationships.
  • You think about gaming constantly, even when doing other activities.
  • You have tried to cut back but found it difficult or impossible to stop.
If any warning signs apply to you

Recognising a problem is the most important first step. If one or more of the warning signs on the right match your experience, done88 urges you to use the self-exclusion or cooling-off tools available in your account settings, or to contact done88 support directly at [email protected]. Our support team is available 24/7 Bangladesh Standard Time and will treat your situation with complete confidentiality and care.

Self-Assessment

Quick Self-Assessment

done88 recommends that every player takes a moment to honestly answer the following questions. There are no right or wrong answers — the purpose is to help you reflect on your gaming habits so you can make informed decisions about how you use done88.

Honest Answers Only — This Assessment Is For You

Answer each question honestly. If you answer "yes" to three or more questions, done88 strongly encourages you to use one of the responsible gaming tools available in your account, or to contact done88 support for confidential guidance.

Q1 Have you ever spent more money on gaming than you originally intended to in a single session?
Q2 Have you ever tried to win back money you lost on done88 or any other platform?
Q3 Has gaming ever caused you to neglect responsibilities at work, school, or home?
Q4 Have you ever borrowed money or used savings not intended for entertainment to fund gaming activity?
Q5 Have you ever felt the need to hide your gaming activity from people close to you?
Q6 Have you ever felt restless, irritable, or anxious when you tried to reduce or stop gaming?
Q7 Do you find yourself thinking about gaming frequently, even when engaged in other activities?
Q8 Has gaming ever had a negative impact on your personal relationships or mental wellbeing?

This self-assessment is informational only and does not constitute a clinical diagnosis. If you are concerned about your gaming habits, please contact done88 support at [email protected] or reach out to a professional counselling service. done88 takes all responsible gaming concerns seriously and will respond to every request with care and confidentiality.

Step-by-Step Guide

How to Activate a Responsible Gaming Tool

Requesting a responsible gaming tool on done88 is straightforward. Follow the steps below to set a deposit limit, activate a cooling-off period, or request self-exclusion. done88 processes all responsible gaming requests promptly and confidentially.

1
Log In to Your done88 Account

Access the done88 platform and log in to your registered account. All responsible gaming tools are available through the account settings panel.

2
Navigate to Responsible Gaming Settings

Go to your account settings and select the "Responsible Gaming" section. You will find all available tools — deposit limits, loss limits, session reminders, cooling-off, and self-exclusion — listed in this section.

3
Select and Configure Your Chosen Tool

Choose the tool you wish to activate. For limits, enter the amount and the time period. For cooling-off or self-exclusion, select the duration. Review your selection carefully before confirming.

4
Confirm and Receive Acknowledgement

Confirm your request. done88 will process it immediately and send a confirmation to your registered email address. Limit reductions and cooling-off periods take effect at once. Self-exclusion is enacted within 24 hours of confirmation.

5
Contact Support if You Need Assistance

If you experience any difficulty activating a responsible gaming tool through your account settings, or if you need urgent assistance, contact done88 support immediately at [email protected]. Support is available 24/7 BST.

Our Commitment to Responsible Gaming

done88 views responsible gaming not as a regulatory checkbox but as a core part of how this platform operates. done88 is designed from the ground up to be a platform where Bangladeshi players can enjoy cricket betting, live casino, slots, and crash games in a safe, fair, and controlled environment.

done88 trains its support staff to recognise and respond compassionately to players who may be experiencing difficulties with their gaming behaviour. Every responsible gaming request — whether a simple deposit limit or a permanent self-exclusion — is treated with the same priority and confidentiality as a financial transaction.

Protecting Minors

done88 operates a strict 18+ policy. Age verification is conducted at the point of registration and during the KYC process. done88 requires all players to confirm their age when opening an account, and reserves the right to request documentary proof of age at any time.

If you share a device with a younger family member, done88 strongly recommends enabling parental control software on that device and ensuring that your done88 login credentials are never accessible to anyone under the age of 18. Always log out of your done88 account when your session is complete.

Gambling Is Entertainment — Not a Financial Strategy

done88 is clear on this point: gambling is a form of entertainment. The house has a mathematical edge on all games. This means that over the long term, players will spend more than they win. done88 encourages every player to approach gaming with this understanding — set a budget, treat any winnings as a bonus, and never gamble with money allocated to essential expenses such as rent, food, utilities, or loan repayments.

If you find that gaming is starting to feel like an obligation, a way to escape problems, or a means of making money, please use the tools on this page or reach out to done88 support immediately.

Confidentiality Guaranteed

done88 handles all responsible gaming enquiries with strict confidentiality. Information about your responsible gaming settings is stored securely and is not shared with third parties except where required by applicable legal obligations. done88 support staff are trained to handle sensitive conversations with empathy and without judgement.

Need Help? Contact done88 Support

If gambling is becoming a problem for you, or if you are concerned about someone close to you, please reach out. done88 support is here for you around the clock.

Available: 24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6)

Response language: English

Subject line to use: "Responsible Gaming Request" for priority handling

Email:

Play Smart. Stay in Control.

done88 is committed to your wellbeing. If you feel confident in your gaming habits and want to explore what done88 has to offer, visit the casino, browse our cricket betting markets, or check the FAQ for more information.

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